Course Title
Format
Customer - Focused Selling Strategies
Demonstrating Compelling Value Propositions for Commercial Success
Classroom
Customer Experience Management
Unlock Loyalty & Growth: Master the Art of Customer Experience Management
Classroom, Online
Customer Focused Management
Value Creation and Capture Strategies for the Digital Age
Classroom, Online
Customer Profiling Techniques & Procedures
Creating and Executing World-Class Customer Experiences
Classroom
Customer Relationship Management
Developing Customer Relations Strategy
Classroom, Online
Customer Service for the Public Sector
Delivering World-Class Service in the Not for Profit Space
Classroom, Online
Delivering Quality Management and Customer Satisfaction to meet ISO 10001 – 10004
Setting the Benchmark in Customer Satisfaction
Classroom, Online
Developing Expertise in International Protocol, Diplomatic Relations & Statecraft
Overseeing Effectiveness at National and International Level
Classroom, Online
Developing Leadership Presence and Power
The Voice of Leadership
Classroom
Disruptive Innovation
Managing Radical Change for High Growth
Classroom
Effective Corporate Communication for the Oil and Gas Industries
Mastering Risk and Reputation
Classroom, Online
Effective Government Relations for the Oil & Gas Sector
Influencing People and Policy
Classroom
Event Management Specialist
Planning and Delivering Successful Events
Classroom
Facilitating Change through Effective Communications
Transforming your Corporate Communication Toolbox
Classroom
Fundamentals of Marketing
Essential Principles and Best Practices
Classroom
Government Communication & Public Relations
Managing the Enterprise Image at the Highest Levels
Classroom
Incident & Crisis Response Communication Skills
The Essentials to Support Operational Response During Incidents
Classroom, Online
International Protocol and Diplomacy Certificate
Improving Your Skills, Knowledge and Understanding of International Protocol, Etiquette and Diplomacy
Classroom, Online
Introduction to Diplomatic Protocol Etiquette
Understanding the World of Diplomacy
Classroom
Key Account Management
Strategically Manage and Optimize Key Accounts to Enhance Client Value, Strengthen Relationships, and Drive Sustainable Business Growth
Classroom
Lean Thinking
The Philosophy of Increasing Efficiency and Improving Customer Value
Classroom
Market and Competitive Intelligence Masterclass
Using Actionable Intelligence for Strategic Advantage
Classroom, Online
Market Leadership & Marketing Strategies
Dominate your Space in the 24/7/365 ‘Always On’ World
Classroom, Online
Market Research and Intelligence
Using Actionable Intelligence for Strategic Advantage
Classroom, Online
Marketing Communication
Mixing Media for Greatest Impact
Classroom
Marketing Strategies and Planning
Creating and Executing Sector-Leading Strategies for Market Dominance
Classroom, Online
Mastering AI-Powered Content Creation
Unlock the Future of Digital Marketing
Classroom
Mastering Corporate Communications
Implementing New Rules of Communications
Classroom, Online
Mastering Sales & Marketing in the Age of New Social Media
Building Lasting Value in the New Social World
Classroom, Online
Measuring and Managing Customer Satisfaction
ISO 9001 and Beyond
Classroom
