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Root Cause Analysis (RCA) Facilitator Training

An Interactive 5-Day Training Course

Root Cause Analysis (RCA) Facilitator Training

Maximizing the Effectiveness of Your RCA Sessions

NASBA
Classroom Schedule
Date Venue Fees
08 - 12 Jun 2026 Dubai $ 5,950
21 - 25 Sep 2026 Dubai $ 5,950
Online Schedule
Date Venue Fees
21 - 25 Sep 2026 Online $ 3,950

Course Summary

This Root Cause Analysis Facilitator training course will enable you to organize and run effective RCA sessions in all departments of your company. This intensive training course will allow you to provide concise explanation of every aspect of the RCA method & the different roles, and guide the process of gathering and verifying information in the RCA and pursue agreement.

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

The RCA Facilitator is trained in RCA to facilitate multidisciplinary teams of experts in their task to solve problems. The facilitator is not an expert – the facilitator is leading the process, knows how to apply the RCA methods and avoids sideways in which, for example, to discuss what the right approach is. The RCA facilitator asks questions in a structural way (questionnaires) and guards the input of information in a way that everyone is involved and agrees with the factual and causal right information. Though the facilitator is not an expert, he or she understands the type of information and where to put it in the structure, e.g. Event Map, Problem Analysis or Human Factor Analysis.

Critical to success is a facilitator who is aware of the group dynamics during the RCA sessions. The facilitator must be able to switch roles between attention to people, process and technical complex content.

This Root Cause Analysis (RCA) Facilitator training course will highlight:

  • The RCA principles, methods, concepts, templates and process – Event Mapping, Problem Analysis and the Human Factor Analysis
  • Classic issues and pitfalls in problem solving and decision making
  • The use of visualized information like A3 reports
  • The basics of Decision making, Implementation (IRA) and Observation, to complete the circle of continuous improvement
  • Communication skills and insight in thinking and behavioral preferences
  • Facilitator skills as systematic questioning, listening, recapitulating, dealing with frustrations, managing the process, flexible workflow, feedback and correcting people
  • Effective application and implementation of these methods in daily practice
Course Outline
Day 1

Introduction RCA Problem Solving and Event Mapping

  • Introduction: Goals and Highlights of the RCA
  • Introduction of the Facilitator Role
  • Start Case Problem Solving
  • How to Start RCA Event Map
  • Theory: RCA Process and Template – All Aspects
  • Theory: Ordering Information in RCA (Analytical Grammar)
  • Theory and Exercises in Asking Questions
  • Exercises in Event Mapping ‘EM Light’ (The 5-Why Way)
Day 2

RCA Problem Analysis

  • Theory: Problem Analysis
  • Theory: Presentation Skills (Part 2)
  • Presentations and Teaches for Participants (How to explain)
  • Exercises and Cases
  • Preparation of Reports A3
Day 3

RCA Human Factor Analysis and Thinking Preferences

  • Theory: Human Factor Analysis (HFA)
  • Skills in the Use of the HFA Tool
  • Theory: Behavior and Thinking Preferences (Hermann and De Bono)
  • Theory: Coaching Principles
  • Skills in Coaching Communication
Day 4

RCA Exercises and Communication Skills

  • Theory on the Communication Process
  • Theory: RCA Connection to Communication
  • Theory: RCA ‘Light to Apply on the Fly’
  • Skill: RCA under Pressure or in Information Transfers
Day 5

Risk Analysis, Decision Making and Implementation Issues

  • Theory: Risk Analysis and Basis FMECA
  • Exercise in Risk Analysis and Implementation of the RCA Role
  • Exercise: Understanding Distinctive Perspectives on the Results (Exercise De Bono)
  • Theory on Implementation and Observation of the Use of RCA
  • Integration Exercise
  • Celebrate Success
  • Evaluation and Closure of Training
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates. Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

KHDA
NASBA

In Association With

Options & Brochure

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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